Shipping Policy

Thank you so much for shopping with Smile Clothing. Every order means the world to our small family-run brand, and we are so grateful for your support.

Please read our shipping policy below before placing your order.

Order Processing Time

All orders are processed within 1 to 3 business days after your order is placed.

Orders are not processed, shipped, or delivered on weekends or holidays. During busy seasons, new launches, sales, or holidays, processing times may take a little longer than usual.

Once your order ships, you will receive a confirmation email with tracking information.

Domestic Shipping

For orders within the United States, shipping typically takes 3 to 5 business days after your order has been processed and shipped.

Please note that shipping times are estimates and may vary depending on the carrier, weather delays, holidays, or other unexpected delays outside of our control.

International Shipping

For international orders, shipping typically takes 5 to 10 business days after your order has been processed and shipped.

International delivery times may vary depending on your country, customs processing, and local postal services.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order details.

From time to time, Smile Clothing may offer free shipping promotions. Free shipping promotions may only apply to select countries, products, platforms, or order amounts.

Tracking Your Order

Once your order ships, you will receive a tracking number by email.

Please allow 24 to 48 hours for tracking updates to appear after your tracking number has been sent.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Smile Clothing is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at email@thesmileclothingstore.com.

We will do our best to help, but we cannot guarantee changes can be made once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once a package has been handed to the shipping carrier, Smile Clothing is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but you have not received it, we recommend checking with neighbors, your local post office, or the shipping carrier first.

You can also contact us at email@thesmileclothingstore.com, and we will do our best to help guide you through the next steps.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, duties, taxes, or import charges that may apply.

Smile Clothing is not responsible for delays caused by customs.

Order Issues

If your item arrives damaged, incorrect, or there is an issue with your order, please contact us within 7 days of delivery at email@thesmileclothingstore.com.

Please include your order number, a description of the issue, and photos if applicable.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: email@thesmileclothingstore.com

Thank you for supporting Smile Clothing and helping us spread positivity, kindness, and love.