LESS GUESSING. MORE SMILING.

A little clarity. A lot more Smile.

From finding your fit to following your order, find the answers you need right here.

Shipping & tracking

How long does shipping take?

Orders typically arrive within 3–5 business days in the United States and 5–10 business days internationally.

How can I track my order?

You can track your order directly on our website using our tracking page. Once your order ships, you’ll also receive a tracking link via email with real-time updates.

Do you ship internationally?

Yes, we ship worldwide. Delivery times and shipping costs may vary depending on your country and location.

Returns & exchanges

How do I start a return or exchange?

To start a return or exchange, simply contact us through our website or email our support team and we’ll guide you through the process.

Can I exchange my item for a different size?

Yes — if your item doesn’t fit the way you’d like, we’re happy to help you exchange it for a different size based on availability.

What is your return policy?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.

Products & care

How should I care for my clothing?

We recommend washing your items inside out in cold water and air drying or tumble drying on low to maintain quality and softness.

Do your items fit true to size?

Fit varies between styles. Compare the size chart on the product page with a similar garment you already own. If you need help, contact us with the product name and size you are considering.

Will the designs fade over time?

Our designs are made to last. With proper care, your clothing will maintain its look and feel over time.

Smile community

How can I become a Smile Ambassador?

Visit our Smile Ambassadors page to learn about the program, how to join, and the current rewards.

Where can I explore Smile Kids?

Visit Smile Kids for the collection, family inspiration, and parent FAQs. Check each product page for available colors, sizes, and measurements.